CARRIAGE TERMS
At TRAVEL ANIMAL LLC, we aim to provide a reliable and straightforward shipping experience for every customer. This Shipping Policy explains our shipping coverage, order processing times, delivery estimates, and carrier arrangements for purchases made through our website.
1. Shipping Coverage
TRAVEL ANIMAL LLC currently ships within the United States only.
All orders placed through our website are limited to eligible shipping addresses within the United States. The checkout page is configured to accept U.S. shipping addresses only.
We do not currently offer international shipping.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Order processing includes payment verification, order review, product preparation, packaging, and handoff to the shipping carrier.
Orders placed on weekends or U.S. holidays may begin processing on the next business day.
During periods of high order volume or unforeseen operational circumstances, processing may take additional time. If a significant delay occurs, we will make reasonable efforts to provide appropriate notice.
3. U.S. Shipping Time
After an order has been processed and handed over to the carrier, standard U.S. delivery generally takes approximately 3–7 business days.
The estimated delivery period begins after the order has completed processing and has been shipped.
Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, address accuracy, and other circumstances outside our reasonable control.
The estimated delivery timeframe is not a guaranteed delivery date.
4. Shipping Carriers
TRAVEL ANIMAL LLC may use established U.S. shipping carriers to deliver customer orders, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The carrier selected for an order may depend on the destination, package size, shipping requirements, and operational availability.
We may select the appropriate carrier based on the shipping needs of the order.
5. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before the customer completes the purchase.
Customers will have the opportunity to review the applicable product price, shipping charges, taxes, and total order amount before submitting payment.
6. Order Tracking
When tracking information is available, it may be provided to the customer after the order has been shipped.
Customers can use the tracking information provided by the applicable carrier to monitor the shipment status.
Please allow some time for tracking information to become active after the package has been accepted by the carrier.
7. Accurate Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
This includes:
- Full recipient name
- Complete street address
- Apartment, suite, or unit number, if applicable
- City
- State
- ZIP code
- Valid contact information
TRAVEL ANIMAL LLC is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped, but changes cannot be guaranteed once an order has entered fulfillment or been handed to the carrier.
8. Delivery Delays
While we work to provide reliable delivery, certain delays may occur due to circumstances outside our reasonable control.
These may include:
- Severe weather
- Natural disasters
- Carrier disruptions
- Holidays
- High shipping volumes
- Incorrect or incomplete addresses
- Transportation interruptions
- Other unforeseen circumstances
When a shipment is delayed, customers may use the available tracking information or contact our customer service team for assistance.
9. Lost or Missing Packages
If tracking information indicates that a package has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, or the property management office where applicable.
You may also contact the applicable carrier using the tracking information.
If you are unable to resolve the issue, please contact TRAVEL ANIMAL LLC and provide your order and tracking information. We will make reasonable efforts to assist with the matter.
10. Damaged Packages
If your package arrives visibly damaged, please inspect the contents as soon as possible.
If the product has been damaged during transportation, contact us promptly and provide your order information and clear photographs of the damaged product and packaging.
We will review the information provided and determine an appropriate resolution in accordance with our Refund Policy.
11. Address Restrictions
Because our website currently supports U.S. domestic shipping only, customers must provide an eligible U.S. shipping address at checkout.
The availability of delivery to certain locations may also depend on the carrier’s service coverage and applicable shipping restrictions.
12. Shipping Policy Changes
TRAVEL ANIMAL LLC reserves the right to update or modify this Shipping Policy from time to time to reflect changes in our shipping arrangements, carrier services, business operations, or applicable requirements.
Any updates will be posted on this page with a revised effective date.