REFUND POLICY

At TRAVEL ANIMAL LLC, we want our customers to have a straightforward and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may be eligible to request a return, refund, or exchange in accordance with the terms outlined below.

1. 30-Day Return Policy

Customers may request a return within 30 days of the delivery date.

To be eligible for a return, the return request must be submitted within the 30-day return period. Requests submitted after 30 days may not be accepted unless otherwise required by applicable law.

2. Return Conditions

To qualify for a return, products must generally meet the following conditions:

• The return request is submitted within 30 days of delivery.
• The product is unused and in resalable condition.
• The product is returned with its original packaging, accessories, and included components, where applicable.
• The product has not been damaged, altered, or improperly used.
• Proof of purchase or valid order information is provided.

Products that have been used and are no longer in resalable condition due to use are not eligible for return. This includes products that show signs of use, stains, damage, wear, or other conditions that prevent the product from being resold.

For hygiene and safety reasons, products that have been used may not be accepted for return where permitted by applicable law.

Products returned without prior authorization may experience processing delays or may not be accepted.

3. Non-Returnable Situations

A return may not be accepted when:

• The 30-day return period has expired.
• The product has been used in a manner that affects its resale condition.
• The product has been used and shows signs of wear, stains, damage, or other use-related conditions.
• The product has been damaged through misuse, improper handling, or accidental damage after delivery.
• The product is missing original components or accessories where those items are required for the return.
• The item was modified or altered by the customer.
• The product cannot reasonably be resold because of its condition.
• The return does not meet the applicable return requirements.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

4. Return Process

To request a return, please follow these steps:

Step 1 — Contact Us

Contact TRAVEL ANIMAL LLC within 30 days of delivery using the contact information provided below.

Please provide:

• Order number
• Customer name
• Email address used for the order
• Product name
• Reason for the return
• Photos of the product, if applicable

Step 2 — Return Authorization

Our customer service team will review your request and determine whether the product is eligible for return.

If the return is approved, we will provide return instructions and confirm the appropriate return address.

Step 3 — Ship the Product

Package the product securely and send it to the return address provided by our customer service team.

Please retain your shipping receipt and tracking information until the return has been fully processed.

5. Return Address

Unless otherwise instructed by our customer service team, approved returns should be sent to:

TRAVEL ANIMAL LLC
67 ELM ST
DOVER, NJ 07801
United States

Please do not send a return to a different address without receiving instructions from our customer service team, as this may delay the processing of your return.

6. Return Shipping Costs

The party responsible for return shipping costs depends on the reason for the return.

Quality Issues or Company Error

If the return is required because:

• The product is defective or has a quality issue;
• The product arrived damaged;
• The wrong product was sent; or
• The product does not conform to the order due to an error on our part,

TRAVEL ANIMAL LLC will be responsible for the reasonable return shipping cost.

Customers should contact us before returning the product so that we can provide appropriate return instructions.

Returns for Non-Quality Reasons

If the return is requested because of a change of mind, incorrect selection, ordering the wrong product, or another reason that is not related to a product quality issue or company error, the customer is responsible for the return shipping cost.

Return shipping costs paid by the customer are generally non-refundable unless otherwise required by applicable law.

7. Inspection of Returned Products

Once a returned product is received, TRAVEL ANIMAL LLC will inspect the item within 3–5 business days to determine whether it meets the applicable return conditions.

If the returned product has been used and its condition affects its ability to be resold, the return may be rejected.

If the returned product does not meet the applicable return requirements, we may decline the refund or provide another appropriate resolution where applicable.

8. Refund Processing

Once an eligible return has been received and approved following inspection, TRAVEL ANIMAL LLC will process the refund within 3–5 business days after receiving the returned product.

Approved refunds will be issued to the original payment method used for the purchase.

The refund processing period begins after the returned product has been received and successfully reviewed.

After we issue the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment service provider.

9. Exchanges

Eligible products may be exchanged within 30 days of delivery, subject to the following conditions:

• The exchange request is submitted within the 30-day period.
• The original product meets the applicable return conditions.
• The product is unused and in resalable condition.
• The requested replacement product is available.
• The customer provides valid order information.

Used products that are no longer in resalable condition are not eligible for exchange.

If the requested replacement item is unavailable, we may offer a refund or another appropriate solution.

10. Exchange Process

To request an exchange:

1. Contact TRAVEL ANIMAL LLC within 30 days of delivery.
2. Provide your order number and the product you wish to exchange.
3. Explain the reason for the exchange.
4. Wait for our customer service team to confirm eligibility and provide return instructions.
5. Send the original product according to the instructions provided.
6. Once the returned product has been received and approved, we will arrange the replacement if the requested item is available.

Exchange processing generally begins within 3–5 business days after the returned product is received and inspected.

The delivery time for the replacement item will depend on the applicable standard shipping timeframe.

11. Damaged or Defective Products

If your product arrives damaged or appears to have a manufacturing defect, please contact us as soon as reasonably possible after delivery.

Please provide:

• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of the packaging, where applicable

After reviewing the information, we may offer a replacement, exchange, refund, or another appropriate resolution.

If the issue is confirmed to be a product quality issue or an error on our part, TRAVEL ANIMAL LLC will be responsible for the reasonable return shipping cost.

12. Incorrect Items

If you receive an item that does not match your order, please contact us promptly.

After verification, TRAVEL ANIMAL LLC will work with you to determine an appropriate resolution, which may include providing the correct product or issuing a refund where applicable.

When the incorrect item was sent due to an error on our part, TRAVEL ANIMAL LLC will be responsible for the reasonable return shipping cost.

13. Refunds for Canceled Orders

If an order is successfully canceled before it has been processed or shipped, any eligible payment may be refunded to the original payment method.

Once an order has entered processing or has been shipped, the customer may need to follow the standard return procedure described in this policy.

14. Original Shipping Charges

Unless otherwise required by applicable law or determined by TRAVEL ANIMAL LLC due to a product defect, quality issue, damaged shipment, or company error, original shipping charges may not be refundable.

For eligible returns caused by a confirmed product quality issue, damage, incorrect item, or company error, TRAVEL ANIMAL LLC will review the applicable shipping charges and provide an appropriate resolution.

15. Refund Delays

If you have been notified that your refund has been issued but the funds have not yet appeared in your account, please allow additional processing time for your payment provider or financial institution.

TRAVEL ANIMAL LLC processes approved refunds within 3–5 business days after receiving and approving the returned product. Once the refund has been issued, the final posting time is determined by the applicable payment provider or financial institution.

If the refund remains unavailable after a reasonable processing period, please contact us so that we can assist you.